Important Coronavirus Office Information

Important Coronavirus Office Information
Posted on 04/01/2020

Important Coronavirus Information at MaconSmiles

This is a difficult time for all of us as we navigate our way through the coronavirus. From Dr. Shah and the entire staff at MaconSmiles, we certainly hope that you and your family are staying healthy as we get through this crisis together. As we learn more about COVID-19, we will be providing you with information about how it may impact your dental care and our office procedures.

MaconSmiles Always Maintains the Highest Standards for Patient Safety

In recent weeks, the media, all industries of business, and people, in general, have been putting extra emphasis on the importance of precautionary cleanliness and health safeguarding measures. We want to start by reinforcing the fact that the MaconSmiles office and staff have always followed, and continues to follow, all requirements from the American Dental Association (ADA), the Center for Disease Control (CDC), and the Occupational Health and Safety Administration (OHSA) to protect our patients’ health. 

Your safety is important to us every day. In terms of patient care, our professional and experienced team members wear protective gear, including gowns, masks, eye protection, and gloves to ensure your safety. Our Macon dental office strictly adheres to OSHA’s requirements to maintain a sanitary environment during the workday by thoroughly cleaning all surfaces. Our office is cleaned at regular intervals - continuously disinfecting treatment rooms, dental equipment and instruments, our waiting room, bathrooms, and our reception area. And we even make sure we wipe down the waiting room reading materials and other items we have for our patients’ enjoyment. 

We Remain Open for Emergency Care and for Appointment Scheduling via Phone

We understand the importance of your continued dental Receptionists at MaconSmileshealthcare, and remain open for emergency treatment. At the current time, the American Dental Association and our state government has recommended that dental practices limit their care to emergency treatment only, for the safety of patients and dental staff. Therefore, all non-emergency services at our Macon, GA office will be rescheduled following our re-opening. 

In the meantime, however, we have reception staff available during our normal office hours, from 8am to 5pm daily. Our staff is available to answer your questions about rescheduling your appointment, making an appointment for a future date, to schedule your emergency appointments as necessary, and any other questions you may have. 

Contact our Macon, GA Office for Emergencies, Questions, or Appointments

If you experience a dental emergency during this time, have questions regarding or scheduling an upcoming appointment, or have any other questions regarding our services, we are here to help. Call us at (478) 757-8714 so that we can assess the situation and determine the best approach for dental treatment. Emergencies include:

  • Intense dental pain
  • Swollen gums, face or neck
  • Infection or abscess
  • Trauma to your jaw or teeth
  • A broken tooth or teeth

***Note, if you are experiencing any symptoms of illness, are already sick, and/or have traveled out of the country in the last two weeks, please let us know when you call so that we can be prepared to protect you and our dental team accordingly.

Rescheduling Your Appointment at MaconSmiles

If you have an appointment scheduled during our closure period, please contact our office at (478) 757-8714 to reschedule your visit. We will do our very best to get you rescheduled as soon as possible. Our reception staff is also available to schedule future appointments for dental care.

We Care about Your Dental Health & Health in General!

At MaconSmiles, we care about the health of all our patients, and caring for your safety as we provide exceptional dental treatment is our number one priority. We apologize for any inconvenience rescheduling your appointment may cause, but we will make it through this and see you again in our Macon office soon! 

If you have any questions or concerns, contact us at (478) 757-8714 or our use our online appointment link to schedule a future appointment. Thank you for your patience! Our team is inspired by the sense of community our patients have exhibited, and we know that we will get through this by working together! 

Be kind. Be smart. Be safe. Be healthy.

-- Dr. Shah and the dental staff at MaconSmiles


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